Montessori Family Boxes Terms and Conditions

Last updated: (23/04/2019)

Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before subscribing to Montessori Family boxes.

Delivery

General info:

Our boxes are on sale from the 17th of the month to the 27th of the month or until it’s out of stock, whatever comes first,

Our material is finished by hands and our boxes are hand-packed. We aim to start to ship the box from the 20th of the month.

Your box will go out for delivery once the payment has been processed. You will receive a confirmation email once your box has been shipped. Allow 5 working days to receive your box. 

After 5 working days, if you haven’t received your box, please contact us. We will wait 10 working days before advising you to receive a refund or to send you a new box.

UK Delivery:

We deliver with Royal Mail Second class. Your box will go out for delivery once the payment has been processed. You will receive a confirmation email once your box has been shipped. Allow 5 working days to receive your box. 

After 5 working days, if you haven’t received your box, please contact us. We will wait 10 working days before advising you to receive a refund or to send you a new box.

European delivery:

From the 17th of February, we will deliver to Europe with Royal Mail. You have 2 options:

  • Royal Mail second class, no tracking: + £3.20 of shipping
  • Royal Mail  tracked and signed: + £7.66 of shipping

Brexit:

We are following closely the political situation and we reserve the rights to cancel all European subscriptions if shipping is too complicated from April. 

Currently, our box delivery is not affected by Brexit.

Refund

If you are a citizen of the European Union, and you are buying as a consumer, you may cancel your order for the Services at any time before the expiry of 7 working days from the date of order, not including the day you ordered.

We will refund your money within 30 days after we have received your box back. You are eligible for any return postage incurred.

To be eligible for a refund, the box must be in resalable conditions.

If you wish to return your box within 7 working days, please return it to the following postal address:

The Montessori Family Ltd
6 Birch Grove
SG19 1NG
Sandy

Payment

Boxes are shipped every month after the payment has been taken from your account. Payment is taken every 30 days from the date you have subscribed to the box.

Until the 7th of April 2019, we had a launching price of £15 for the first box.

From the April box, released on the 23rd of April, the first box is £20. Thereafter, each box is £20.

When you purchase a subscription, you agree to a monthly recurring payment for a period of 12 months.

You can cancel your subscription at any time. If you choose to cancel, you can as long as there is a space for new subscribers.

Cancellation

You must cancel the payment on your side or email us to cancel your subscription.

Payments are made through Paypal. You can use a credit card, debit card, direct debit or your Paypal balance.

Safety

The Montessori Family box is a box of educational material. Children must be supervised at all times by an adult while working with the materials.

Our boxes are designed for children 3 to 6 years old. 

The box is not suitable for children under the age of 3 as each box contains small choking materials. 

As they contain small items, the use of our boxes must be supervised by an adult at all times.

Warnings have been applied in the box, said in the videos and here.

Communication

When you subscribe to the Montessori Family Box, your email will be added to the email list of subscribers.

The email will be the one linked to your Paypal Account.

If you wish to use another email to communicate with me, you must contact me to update your email.

I use your email to update you about your subscription, to send you updates about the T&C and to send you special offers for my subscribers.

This is not my general newsletter, I will also invite you to join my general newsletter.

Customer services:

We aim to answer your queries from Monday to Friday, between 9am to 3pm.

We take up to 24h to answer your queries.

Please email at carinerobin@themontessorifamily.com for any requests.

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